Warranty info

DHtattoo offers a 14 days warranty for all tattoo machines and power supplies

1. Regarding warranty information
Thanks very much for purchasing and supporting DHtattoo products. Please contact our customer dhtattooca@gmail.com directly when there is a problem with the product you received. We provide 14-day warranty service for machines and power supplies. The customer team will verify your situation by email. Please provide the order number, product pictures, video when submitting the warranty verification email. This Info can speed up the verification. The audit result will be sent to you by email.

2. Regarding the warranty requirements

For products that are on-artificial damaged, DHtattoo will provide effective warranty services. We do not provide warranty service in the following situations:
A. The product was damaged due to hitting or falling to the ground.
B. The product was soaked in liquid.
C. The product was disassembled and modified privately

3. Regarding exceeding service time situation

Please don’t worry, if the DHtattoo product you purchased is damaged after 14 days. The DHtattoo service team will provide paid maintenance product services. Please contact the service team via email at dhtattooca@gmail.com. And please provide the order number and product pictures in the meantime. The service team will notify you of the maintenance cost and logistics cost by email.